Sales Cloud
Sell smarter and faster with SalesforceEssential
Basic sales & marketing for up to 5 users
Account and contact management
Opportunity tracking
Lead scoring, routing, and assignment
Task and event tracking
Customisable reports and standard dashboards
Mobile access, customisation, and administration
Chatter — company social network
Outlook Side Panel and sync
Case management
Professional
Complete CRM for any size team
Get all Group
features PLUS
Campaigns
Customisable dashboards
Collaborative forecasts
Products, quotes, and orders
Mass email
Role permissions
Salesforce® Engage**
Enterprise
MOST POPULAR
Deeply customisable CRM for your business
Get all Professional
features PLUS
Workflow and approval automation
Report history tracking
Enterprise territory management
Profiles and page layouts
Custom app development
Integration via web service API
Salesforce Identity
Salesforce Private AppExchange
Unlimited
Unlimited CRM power and support
Get all Enterprise
features PLUS
Unlimited customisations
Unlimited custom apps
Multiple sandboxes
Additional data storage
24/7 toll-free support
Access to 100+ admin services
Unlimited online training
Service Cloud
Complete CRM customer service solutionsPro
Out-of-the-box service with connection to sales.
Case management
Multi-channel support
Agent productivity tools
Self-service customer portal
Desk.com mobile app
Reports and analytics
Knowledge base
CTI integration
40+ partner apps
Desk Connect for Salesforce
Multi-lingual support
+ Business Plus
Advanced capabilities for growing support.
Includes all Pro features PLUS
Unlimited self-service portals
Custom roles and permissions
Canvas integrations
Desk.com embed
Dashboards
Unlimited page layouts
SSO/SAML
High volume case exports
Enterprise
MOST POPULAR
Customizable platform for comprehensive support.
Console for Service
Advanced case management
Enterprise analytics
Service contracts and entitlements
CTI Integration
Knowledge base **
Web chat **
Communities for Service **
Social Customer Service ***
Workflow and approvals
Call scripting
Case team collaboration
Integration via Web Services API
Developer sandbox
Offline access
Salesforce Identity
Sales workflow integration
Mobile access
Unlimited
Unlimited CRM power and support.
Includes all Enterprise features PLUS
Unlimited customisations
Unlimited custom apps
Multiple sandboxes
24/7 toll-free support
Unlimited access to 100+ admin services
Unlimited online training
Mobile customisation and administration
Additional data storage
Marketing Cloud
Build and manage 1:1 customer journeysEmail, Mobile, and Web Marketing
ExactTarget
Email marketing
Mobile messaging
Marketing automation
Campaign management
Journey Builder
Predictive Intelligence
Data and analytics
Social Media Marketing
Social Studio
Social listening and analysis
Content marketing
Community engagement and social care
Digital Advertising
Social.com
Facebook, Twitter, and LinkedIn Ads platform
Audience management and segmentation
Media campaign management and optimisation
B2B Marketing Automation
Pardot
Lead generation
Lead qualification
Lead nurturing
Lead tracking
Force.com
Turn your idea into apps today with the App CloudForce.com Enterprise App
Powerful apps with access to 10 custom objects per user
A customisable employee app
Mobile Services & SDK
Workflow and approvals
Sharing and user access
Salesforce Identity
Chatter
Point & click development
Real-time APIs
Reporting and dashboards
Private AppExchange
Cloud database
Force.com App Bundle
MOST POPULAR
Build up to 10 apps with access to 200 custom objects per user
Get all Force.com Enterprise App features PLUS
Access to 200 custom objects per user
Up to 10 apps per user
A total of 25 tabs per user
1000 APIs calls /user/day
Force.com Unlimited Apps
Unlimited apps with access to 2000 custom objects per user
Get all Force.com App Bundle features PLUS
Access to 2000 custom objects per user
Unlimited apps per user
Unlimited tabs per user
5000 APIs calls /user/day
Connected Customer App Package
Engaging customer apps with Heroku + Force.com
Salesforce1 Heroku Connect
Heroku XL Dynos
Postgres Database
Essential add-ons
Force.com customer logins
Cloud Resources Center

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