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Salesforce Packages

Customized solution to maximize your ROI

Sales Cloud

Sell smarter and faster with Salesforce

Basic sales & marketing for up to 5 users

Account and contact management

Opportunity tracking

Lead scoring, routing, and assignment

Task and event tracking

Customisable reports and standard dashboards

Mobile access, customisation, and administration

Chatter — company social network

Outlook Side Panel and sync

Case management


Complete CRM for any size team

Get all Group
features PLUS


Customisable dashboards

Collaborative forecasts

Products, quotes, and orders

Mass email

Role permissions

Salesforce® Engage**



Deeply customisable CRM for your business

Get all Professional
features PLUS

Workflow and approval automation

Report history tracking

Enterprise territory management

Profiles and page layouts

Custom app development

Integration via web service API

Salesforce Identity

Salesforce Private AppExchange


Unlimited CRM power and support

Get all Enterprise
features PLUS

Unlimited customisations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100+ admin services

Unlimited online training

Service Cloud

Complete CRM customer service solutions

Out-of-the-box service with connection to sales.

Case management

Multi-channel support

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

CTI integration

40+ partner apps

Desk Connect for Salesforce

Multi-lingual support

+ Business Plus

Advanced capabilities for growing support.

Includes all Pro features PLUS

Unlimited self-service portals

Custom roles and permissions

Canvas integrations

Desk.com embed


Unlimited page layouts


High volume case exports



Customizable platform for comprehensive support.

Console for Service

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base **

Web chat **

Communities for Service **

Social Customer Service ***

Workflow and approvals

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access


Unlimited CRM power and support.

Includes all Enterprise features PLUS

Unlimited customisations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100+ admin services

Unlimited online training

Mobile customisation and administration

Additional data storage

Marketing Cloud

Build and manage 1:1 customer journeys
Email, Mobile, and Web Marketing


Email marketing

Mobile messaging

Marketing automation

Campaign management

Journey Builder

Predictive Intelligence

Data and analytics

Social Media Marketing

Social Studio

Social listening and analysis

Content marketing

Community engagement and social care

Digital Advertising


Facebook, Twitter, and LinkedIn Ads platform

Audience management and segmentation

Media campaign management and optimisation

B2B Marketing Automation


Lead generation

Lead qualification

Lead nurturing

Lead tracking


Turn your idea into apps today with the App Cloud
Force.com Enterprise App

Powerful apps with access to 10 custom objects per user

A customisable employee app

Mobile Services & SDK

Workflow and approvals

Sharing and user access

Salesforce Identity


Point & click development

Real-time APIs

Reporting and dashboards

Private AppExchange

Cloud database

Force.com App Bundle


Build up to 10 apps with access to 200 custom objects per user

Get all Force.com Enterprise App features PLUS

Access to 200 custom objects per user

Up to 10 apps per user

A total of 25 tabs per user

1000 APIs calls /user/day

Force.com Unlimited Apps

Unlimited apps with access to 2000 custom objects per user

Get all Force.com App Bundle features PLUS

Access to 2000 custom objects per user

Unlimited apps per user

Unlimited tabs per user

5000 APIs calls /user/day

Connected Customer App Package

Engaging customer apps with Heroku + Force.com

Salesforce1 Heroku Connect

Heroku XL Dynos

Postgres Database

Essential add-ons

Force.com customer logins

Cloud Resources Center

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